Utility Customer Services

How Can I Sign Up for Water & Sewer Service?

Customers desiring water and sewer (if available in your area) service must sign a standard application form. The application form requires information about the receipt of adequate identification, such as a valid driver's license and social security number. When purchasing a property/home, the buyer must provide the contract's first sheet with the buyer's contact information. Paperwork will need to show the buyer, seller, and property address. Suppose the service location is not owner-occupied; a copy of the renter's lease agreement must be signed and provided. All applicants must pay a connection fee of $50.00. The connection fee will be charged to your first month's water bill.

Send all completed documents by Email.

Methods of Payment

Checks, money orders, and cashier's checks can be dropped off in the nightly drop box, which is located behind City Hall. Credit cards are also acceptable by utilizing the online bill pay found on our website. Credit cards will require a convenience fee of 3.5%.

  1. Failure to receive a bill will not release the customer from payment obligation.
  2. The due date for payment of the bill will be the 18th of every month.
  3. Payments made after the due date will be subject to a late payment charge of 10%.
  4. Customers who dispute their bill must do so in person at City Hall, 213 W. College Ave, or by phone within five (5) days of receiving the invoice.
  5. For each returned bank draft, a thirty (30) dollar returned check fee will be assessed to a customer's account.

Payment Drop-off Location

Behind the building of City Hall is a blue dropbox with the utility logo. Please do not confuse the Water Department dropbox with Fort Louden Electric's dropbox.

24-Hour Bill Pay by Phone

You can pay your bill within 24 hours by calling 1-855-816-5751. To input your information, you must have your account and CID numbers ready.

Payment by Website

If you do not have an account, you must set one up. Pay options are available: credit card, PayPal, and Vimeo. We also offer automatic payment with either a credit card or a bank account. Sign up for pay by text. 

Pay Online: Water & Sewer Billing

Payment by ACH Draft

Sign up using the ACH draft; payment will automatically be taken out on the 18th of each month. You will receive your monthly statements by mail or E-bill via Email.

Disconnection of Service

All payments must be received in our office by 8:00 am on the 25th of each month. If payments are not received, the customer's meter will be locked, and a $75.00 fee will be added to the account. All unpaid balances will be due before the service is reconnected. No service will be reconnected after 4:00 pm until the next business day. Further action/charges will be taken if the property of the utility is tampered with, such as but not limited to meters, boxes, or locks.

Customers pay through their Financial Institute.

Please know that the bank takes payment immediately from your account and sends it to a third-party company. Next, the third party cuts checks and waits to bulk mail multiple payments simultaneously. The utility is not responsible for payments not received by the 25th.