Multiple things could be going on. For example, you could have a leaky toilet or faucet that's difficult to detect. No, one home's usage will be the same unless homeowners use less than a minimum of 1000 gallons; then, the bills will be the same price. Individual home usage is based on how often showers are taken daily, loads of laundry are done, the dishwasher is used, baths are taken, etc.
No, the utility is not responsible for reporting a leak to the homeowner. However, once a month, when the utility reads meters, a report is created that shows small and high leaks at the property address. The utility will try to contact the homeowner as a courtesy. It is then up to the homeowner to find the leak.
No, anything past the meter is the customer's responsibility. The customer has to fix it or can call a plumber.
Several things could be going on. The utility company could have a break. If not, check your meter to see if the dial is spinning, and look around the area where your water line runs for possible leaks. Remember, some leaks never surface above ground. Lastly, PRV could be bad and would need to be changed.
A possible line repair can allow air to enter the line, causing a milky look. After a line repair, technicians must blow off the lines by letting the water run to get all the air out of them. The customer can also run water faucets to help. Flushing all the air and milkiness could take hours or several days to clear up.
State law states that all public water systems must maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Therefore, a daily test of disinfectant levels ensures safety.
Most likely, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt or damaging the water heater.
We may have received it after the due date, or we may not have received it at all. Call our office, and we will help you solve the problem.
The National Safety Foundation approves only chemicals for the treatment of drinking water.