Utility Department

About Us

Friendsville Water Department was officially created in March 1965 when the City of Friendsville received a public facility loan for $281,000. The purpose was to provide quality drinking water to the citizens of Friendsville and promote growth for their small town. The first major expansion of the original infrastructure occurred in 1978 when an 8" water main was constructed from South Blount Utility District to Friendsville.

Currently, the infrastructure contains approximately 100 miles of pipeline, ranging from 2" to 8" water mains that serve the Friendsville area. A digital copy of the system map can be obtained from our website. The infrastructure also includes two pump stations and three storage tanks with a combined capacity of 871,000 gallons that currently serves 2,000 customers or an equivalent population of 5,000 people with an average daily demand of 327,000 gallons a day. 

Friendsville Water Department employs 7 full-time employees with qualifications ranging from Certified Distribution Operators and Certified Municipal Finance Officers licensed by the State of Tennessee.

For fire suppression, the Department works closely with the Friendsville Volunteer Fire Department. It has over the years installed 70+ fire hydrants throughout the system to aid in fire protection and to help lower the cost of homeowners insurance for our customers. 

Currently, the Department has plans for; extending our service area, rehabilitation of existing lines, and developing a sewer system with the quality of our water and the environment ranking priority over all else.

Contact Us

Your Friendsville Water Works staff is always here to help you. Whether you need assistance with a bill or a question about your usage, we are here to serve you. We have someone on call 24/7. If you have an EMERGENCY water leak after the hours of 4:00PM, call our office at (865) 995-0243 press option 9 to reach our on-call technician.

Contact Info

Hours of Operation:
Monday-Friday 8:00 - 4:30. 
Closed daily between 12:00 -1:00 for lunch.

(865) 995-0243

Operation Center
202 Endsley Quarry Rd
Friendsville, TN 37737
See map: Google Maps

Applications & Forms


You could have a leaky toilet or faucet that's difficult to detect. Just call the office, and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your site.

A possible line repair can be allowing air to enter the line, causing the milky look.

The National Safety Foundation approves only chemicals for the treatment of drinking water.

State law states that all public water systems must maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Therefore, a daily test of disinfectant levels ensures safety.

Most likely, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt or damaging the water heater.

We may have received it after the due date, or we may not have received it at all. Call our office, and we will help you solve the problem.

Department: Utility Department
Name Title
Evan Melhorn Utility Construction Worker
Andy Vineyard Utility Construction Worker
Josh Small Utility Construction Worker
Derek Kelley Utility Construction Worker
David Ledbetter Utility Construction Worker
Chris Brouwer Certified Utility Distribution Technician